513.985.0777      8127 Montgomery Road
Cincinnati, OH 45236
RETURN POLICY & CANCELLATIONS

Appointment Scheduling and Arrivals
It is our goal to accommodate appointment requests. Please schedule your service(s) with as much notice as possible to ensure a reservation the service provider, date, and time desired. When scheduling a service, please let us know if there are any special needs, medical conditions, or allergies. We will do what we can to accommodate each guest as best as possible. Please note that guests under the age of 18 receiving certain services may require parental consent. Upon checkout, it is highly recommended your future appointment is scheduled before leaving. All spa experiences are subject to availability.

Please arrive 15 minutes prior to the appointment time. This allows for any paperwork to be completed and provides time for you to get ready for your SIA Spa Experience. Please note that as a courtesy to all guests, late arrivals may result in a shortened appointment. However, you will be charged the full amount of the scheduled service.

For your convenience, SIA will provide a spa robe, slippers and a locker for personal belongings. Additional personal care products are provided and available upon request. SIA Spa is not responsible for lost or stolen items, so please leave all valuables at home.


Spa Cancellations or Rescheduling
We will call or email you with your confirmation 48 hours before your scheduled appointment. Should you need to cancel or reschedule an appointment, a 24-hour advance notice is required.

A credit card number is required to guarantee reservations for spa parties, spa packages, treatments lasting for more than 2 hours, and all appointments with the nurses or doctors. These services also require 48-hour advance notice of cancellation. Additionally, clients who fail to cancel or no-show 2 or more times, will be asked for a credit card number to guarantee their future appointments and will be charged if the appropriate cancellation policy is not followed or an appointment is missed. Failure to follow these cancellation policies and time frames will result in charges up to the full service value.


Payments
We accept MasterCard, Visa, American Express, Discover, cash, check, and SIA Spa Gift Cards. SIA gift cards must be presented at time of redemption. Redemption of this card is subject to expiration dates set at the state level. SIA Gift Cards are non-refundable, and may not be redeemed for cash. Any unused balance will remain on the card. SIA Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card.

Spa Packages and Service Series are not refundable, but can be converted to spa credit for the amount paid, not for the full service value. Adjustments to the previous services received from a series may also apply. Gratuities are not included in the value of the services and are at the discretion of the guest.


Products Purchase and Returns
In the unlikely event that you are not satisfied with a product purchase, SIA will accept product returns within 30 days of the purchase. There must be at least 50% of the product remaining upon return.


Gift Certificates
Gift Certificates may be purchased at SIA Spa, on our website or by phone. Website purchases allow you to print or emailing the certificate immediately. We can also mail a wrapped certificate to the recipient (postage & handling fee is $5). Gift Certificates are non-refundable.

Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
   
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Devinder S. Mangat, MD, FACS is the founder and Medical Director of SIA Spa. He is also the founder of Mangat-Holzapfel-Lied Plastic Surgery Centers and past President of the American Board & American Academy of Facial Plastic & Reconstructive Surgery. 

Dr. Devinder S. Mangat has been voted Best Doctors in America® 2016-2017. This is Dr. Mangat’s 16th consecutive year to receive this honor.
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Phone: 513.985.0777   |   Fax: 513.985.6555   |   info@siaspas.com
8127 Montgomery Road Cincinnati, OH 45236   |   Located 1/2 mile East of Kenwood Towne Centre 

COPYRIGHT ©2017 SIA SPA. ALL RIGHTS RESERVED.
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